POLICY

Cancellation & Refund Policy

At Tanishkha, every dress is made and packed with love, just for you. We always aim to bring you joy and satisfaction with every order. Please take a moment to review our cancellation and refund policy below.

Effective Date: 23 August 2026
Transparent & Customer-first
Support: 10 AM – 6 PM (All days)
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❌ Order Cancellation

We begin processing your order immediately after confirmation to ensure timely delivery.

  • No cancellation after payment
    Cancellation is not accepted once the order is placed and paid.
  • Please double-check before ordering
    Kindly double-check size, customization (if applicable), and delivery details before ordering.
  • If urgent changes, contact immediately
    If you have concerns/changes, contact us immediately after ordering. We’ll try to help only if the order has not been processed yet.

📦 Returns & Refunds

We quality-check and pack each piece carefully. If you receive a damaged product, we are here to help.

✅ Eligible for Return/Exchange only if:
  • The product is damaged or has a manufacturing defect.
  • You have an unboxing video clearly showing the issue (parcel opening to end, no cuts/edits).
  • You inform us within 2 days of receiving the product.
📸 Unboxing video is mandatory.
Without it, we cannot process the request.

💳 Refunds

  • No bank refunds
    Refunds are not processed back to the bank.
  • Store Credit
    We provide Store Credit for the eligible amount, usable for future purchases.
  • Timeline
    Store credit is issued within 7–10 business days after we receive the returned product and verify the issue.
  • Return shipping
    Tanishkha will take care of the return shipping cost for approved cases.

Replacement Preference (If Exchange is Approved)

If your case is approved for exchange, our team may ask your preferred size/quantity to confirm availability. This does not place an order — it’s only for quick assistance.

Select Preferred Size
Pick one (example):
Selected: S
Quantity
Usually 1 (example):
Qty: 1

💡 Kind Reminder

  • No returns for preference reasons
    Returns/Exchanges are not accepted for reasons like size mismatch or dislike in color/pattern.
  • Customized/Stitched items
    We do not accept returns/exchanges for customized or stitched products unless damaged.

📬 How to Request a Return?

Contact us within 2 days of delivery by sending:

  • Your Order ID
    Share the order number from My Orders → View Details page.
  • Unboxing video
    Parcel opening to end, clearly showing the issue (no cuts/edits).
  • Reason for return
    Describe the defect/damage briefly.
Send it via:
📱 WhatsApp: +91 9876540286
📧 Email: care@tanishkha.com
My Orders Start WhatsApp Email

We’re here to make your experience delightful. Thank you for choosing Tanishkha, where every dress is crafted with care ❤️

❓ FAQs

A few quick answers based on this policy.

Cancellation is not accepted once the order is placed and paid. We start processing immediately after confirmation to ensure timely delivery.

Your Order ID, a complete unboxing video (no cuts/edits), and the reason for return. You must inform us within 2 days of delivery.

Refunds are not processed back to the bank. Eligible refunds are provided as Store Credit usable for future purchases.