Returns & Refunds Policy – Tanishkha by Starglow

We at Tanishkha strive to ensure our customers are fully satisfied with their purchase. However, if you are not happy with your order, we’re here to help.

🛍️ Return & Exchange Policy

1. Returns & Exchanges are accepted only for damaged or incorrect products received.

2. In all other cases, we offer exchange only – no cash refunds.

3. Products must be:

   • Unused and unwashed

   • With original tags and packaging

   • Returned within 3 days of delivery

4. Sale items are not eligible for return or exchange unless they are damaged.

📦 How to Request a Return/Exchange

• Contact us via WhatsApp at +91 9876540286 within 3 days of delivery.

• Mention your Order ID and share clear product images/video (especially if damaged).

• Once approved, we will arrange for pickup or ask you to ship it back.

💰 Refunds

• We do not offer cash refunds.

• You can either:

  • Exchange with another product of the same or higher value.

  • Or receive a credit note for your next purchase.

• Shipping charges (if any) are non-refundable.

🔄 Exchange Process Timeline

• Product pickup (if applicable): 3–5 working days

• Exchange or credit note processing: 2–4 working days after product reaches us

🔐 Important Notes

• No return/exchange accepted if:

  • Product is used or washed

  • Tags/packaging are missing

  • Request is made after 3 days from delivery

• For online orders, opening video is mandatory for damage claims.

• Color variation due to lighting or screen resolution is not considered a defect.

For any further support, feel free to WhatsApp us at +91 9876540286 or email us at hello@tanishkha.com